PRIVACY POLICY

Retails Food

Effective date: 29 October 2026
Last updated: 29 October 2026

1. Introduction

Retails Food (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, order food, register as a Vendor, use delivery services or contact us.

Our website is https://retails.com.ng.

Data controller / platform operator: [Insert the full legal name of the company operating Retails Food]
Privacy contact: [Insert your official privacy or support email]
Business address: [Insert your registered or business address]

This Policy should be read alongside our Terms of Service and any notices displayed when you use particular features.

We process personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 where applicable.

2. Personal information we collect

The information we collect depends on how you use Retails Food.

2.1 Information you provide

This may include:

Name and account username.
Email address and telephone number.
Login and account information.
Delivery address and delivery instructions.
Order details, including food items, quantities, preferences and order history.
Information you provide when contacting customer support or making a complaint.
Reviews, ratings, photographs or other content you submit.
Vendor business information, including business name, contact details, menu information and relevant verification documents.
Information you provide when participating in promotions, surveys or other activities.

Please do not submit personal information that is unnecessary for the service you are using.

2.2 Order and payment information

When you place an order, we may process information about the order value, selected payment method, transaction reference, payment status, refund status and related records.

Payments may be handled by third-party payment providers. Where a provider processes your card or other payment credentials directly, those details may be collected by that provider rather than stored by Retails Food.

The information we receive depends on the payment method and provider. We will not claim that payment information is never stored by us unless our actual systems and arrangements support that statement.

2.3 Delivery and location information

To arrange or support delivery, we may process your delivery address, contact number, delivery instructions and order status.

If you permit your device or browser to share its location, we may use location information to help identify nearby Vendors, estimate distances or support delivery-related features.

You can usually control location permissions through your device or browser settings. If you decline to share your live location, you may still be able to enter an address manually, although some features may be limited.

2.4 Technical and usage information

When you access the Platform, we or our service providers may collect technical information such as:

IP address and approximate location derived from it.
Browser type, device type and operating system.
Pages visited, features used and interactions with the Platform.
Access times, error logs and diagnostic information.
Cookie identifiers and similar technologies, where used.

We use this information to operate the website, maintain security, troubleshoot problems and understand how our services are used.

2.5 Information from other sources

We may receive information from payment providers, delivery partners, Vendors, identity or fraud-prevention services and other service providers where necessary for an order, verification, dispute, security or legal obligation.

We will handle such information in accordance with applicable law and this Policy.

3. How we use personal information

Depending on the circumstances, we may use your information to:

Create and manage your account.
Display relevant Vendors and menus.
Receive, process and coordinate food orders.
Send order confirmations, payment updates, delivery notifications and service messages.
Facilitate payments, refunds, reconciliation and transaction records.
Connect Customers with Vendors and Delivery Partners when necessary to fulfil orders.
Respond to enquiries, complaints, disputes and requests.
Verify Vendor accounts and support platform integrity.
Detect fraud, unauthorised activity, security incidents and misuse.
Maintain, test and improve our website, features and customer experience.
Personalise recommendations or display relevant offers where permitted.
Send marketing messages where permitted by law and, where required, with your consent.
Comply with applicable laws, lawful requests and recordkeeping obligations.
Establish, exercise or defend legal claims.

We will not use personal information for purposes that are incompatible with the original purpose of collection unless permitted by law and, where necessary, after providing further notice or obtaining consent.

4. Legal grounds for processing

Where the Nigeria Data Protection Act 2023 applies, we process personal information on an appropriate lawful basis depending on the purpose.

These bases may include:

Contract: Where processing is necessary to create or manage your account, process an order or provide a service you request.
Legal obligation: Where we must retain records, respond to lawful requests or comply with applicable requirements.
Consent: Where you have freely agreed to a specific use, such as certain marketing communications or optional technologies that require consent.
Legitimate interests: Where processing is reasonably necessary for purposes such as platform security, fraud prevention, service improvement or handling disputes, provided applicable legal requirements and your rights are respected.
Vital interests or other recognised lawful grounds: Where applicable in the circumstances permitted by law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before the withdrawal, and it does not prevent processing that has another valid lawful basis.

5. Who we share information with

We may share personal information with the following categories of recipients where necessary and lawful.

5.1 Vendors and restaurants

A Vendor may receive information needed to accept, prepare and fulfil your order, such as your order details, relevant contact information, delivery instructions and information about dietary requests that you choose to provide.

Vendors should use this information only for appropriate purposes connected with your order and their legal obligations.

5.2 Delivery Partners

Where delivery is arranged, the relevant Delivery Partner may receive your name or other necessary identifying details, delivery address, contact information, delivery instructions and information about the order needed to complete delivery.

5.3 Payment providers and financial institutions

Payment providers may process transaction details to collect payments, verify transactions, prevent fraud, manage refunds or settle funds.

Their processing of personal information is also subject to their applicable privacy terms and legal obligations.

5.4 Technology and business service providers

We may use third parties to provide website hosting, website maintenance, communications, customer support, analytics, security, backups, mapping and other technical or operational services.

Where these providers process personal information on our behalf, we will take appropriate steps to ensure that the processing is subject to suitable safeguards and contractual requirements where applicable.

5.5 Regulators and other parties

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights and safety of people, investigate suspected fraud or establish or defend legal claims.

5.6 Business transfers

If Retails Food or the business operating it is involved in a merger, restructuring, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not sell personal information to third parties as a standalone data-selling business. We may share information as described in this Policy to provide and improve our services.

6. International transfers

Some of our service providers may store or process information outside Nigeria.

Where personal information is transferred internationally, we will apply the requirements and safeguards required by applicable data protection law, which may include assessing the destination, relying on an authorised transfer mechanism and taking steps to protect the information.

If you need further information about relevant international transfers, you may contact us using the details in this Policy.

7. Cookies and similar technologies

Retails Food may use cookies or similar technologies to support essential website functions, remember preferences, maintain sessions, protect security and understand website usage.

Depending on the tools installed on the Platform, cookies may include:

Essential cookies: Required for core functions such as account sessions, security or checkout.
Preference cookies: Used to remember selected settings.
Analytics cookies: Used to understand how visitors use the Platform.
Marketing cookies: Used to measure or personalise advertising, if such tools are implemented.

Non-essential cookies or technologies will be used in accordance with applicable consent requirements. Where required, you will be given a way to accept or reject them.

You can also manage cookies through your browser settings. Blocking essential cookies may prevent some features from working properly.

The precise cookies used may change as we add or remove website tools. This section should be updated to reflect the actual plugins, analytics services and advertising tools installed on Retails Food.

8. Marketing and notifications

We may send you service communications needed to manage your account or order. These may include order confirmations, delivery updates, payment notifications, security messages and important changes to our services.

Where permitted, we may also send promotional emails, SMS messages or other marketing communications.

You may opt out of marketing communications using the unsubscribe instructions provided or by contacting us. Opting out of marketing will not necessarily stop essential service messages.

We will obtain consent where required by applicable law.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal, regulatory, accounting and dispute-resolution requirements.

Retention periods depend on the type of information and the reason for processing. For example:

Account information may be retained while your account remains active and for a reasonable period afterwards where necessary.
Order and transaction records may be retained for accounting, tax, legal, fraud-prevention and dispute-resolution purposes.
Customer support messages and complaints may be retained for as long as necessary to resolve the issue and maintain appropriate records.
Technical logs may be retained for a limited period appropriate to security, troubleshooting and operational needs.
Marketing preferences may be retained as necessary to respect your communication choices.

When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to any lawful requirement to retain it.

We will not promise immediate deletion where retention is required by law or is necessary for a legitimate legal purpose.

10. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Depending on the systems involved, these measures may include access controls, secure authentication, software updates, backups, security monitoring and appropriate restrictions on staff or service-provider access.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required notification to the relevant regulator or affected individuals.

11. Your privacy rights

Subject to applicable law and any lawful limitations, you may have the right to:

Be informed: Receive information about how your personal data is processed.
Access: Request confirmation of whether we process your personal information and obtain access to it.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of personal information where the legal requirements for deletion are met.
Restriction: Request that certain processing be restricted in circumstances recognised by law.
Object: Object to certain processing, including processing based on legitimate interests where the applicable requirements are met.
Data portability: Request a copy of certain information in a portable format where the right applies.
Withdraw consent: Withdraw consent where consent is the basis for processing.
Complain: Lodge a complaint with the relevant data protection authority.

These rights are not absolute in every circumstance. We may need to retain certain records or decline a request where the law permits or requires us to do so.

To exercise a right, contact us using the details in Section 15. We may request reasonable information to verify your identity before responding.

12. Children’s privacy

Retails Food is intended for people who can lawfully use the Platform and make food orders under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection would be unlawful. Where a child’s information is provided as part of an order, it should be limited to what is necessary and provided by an appropriate adult where required.

If you believe a child has provided personal information to us unlawfully, contact us so we can review the situation and take appropriate action.

13. Third-party websites and services

The Platform may contain links to third-party websites or services, including payment providers, Vendors or delivery-related services.

We do not control the privacy practices of independent third parties. When you use their services or follow their links, you should review their privacy notices and terms.

Our responsibility for information shared with or processed by third parties will depend on our role, the arrangements in place and applicable law.

14. Changes to this Privacy Policy

We may update this Policy to reflect changes in our operations, technology, services or legal obligations.

The latest version will be published on the Platform with its effective or last-updated date. Where required by law, we will provide notice of material changes or obtain consent before introducing processing that requires it.

Please review this Policy periodically.

15. Contact us about privacy

For privacy questions, data access requests, correction requests, deletion requests or complaints about the handling of personal information, contact:

Retails Food
Data controller / operator: Labot Consults Ltd
Email: support@retails.com.ng
Business address: PLOT 671, NEW SITE ESTATE, FHA LUGBE, ABUJA.
Website: https://retails.com.ng

If you are not satisfied with our response, you may contact the Nigeria Data Protection Commission or another competent data protection authority, as applicable.

16. Important notice

This Privacy Policy explains our intended approach to handling personal information. It must be kept consistent with the systems, plugins, payment providers, analytics tools and business arrangements actually used by Retails Food.

Nothing in this Policy removes any rights you have under applicable data protection law.