TERMS OF SERVICE

Retails Food

Effective date: 29 October 2026
Last updated: 29 October 2026

1. Introduction

Welcome to Retails Food (“Retails Food”, “we”, “us” or “our”).

Retails Food is an online food ordering and delivery marketplace operated by Labot Consults Ltd. The Platform connects customers with restaurants and food vendors, allowing customers to discover menus, place food orders, make payments and arrange delivery or collection where available.

These Terms of Service (“Terms”) govern your access to and use of the Retails Food website, platform and related services.

By accessing the Platform, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.

2. Definitions

For these Terms:

Platform means the Retails Food website and associated digital services.
Customer means a person who uses the Platform to browse, order or purchase food.
Vendor means a restaurant, food business or other approved seller offering food through the Platform.
Delivery Partner means an independent person or business engaged to provide delivery services.
Order means a request submitted by a Customer to purchase food or related items through the Platform.
Services means the ordering, Vendor discovery, payment facilitation, delivery coordination and other features made available through Retails Food.
Payment Provider means a third-party company that processes or facilitates online payments.

3. Eligibility and customer accounts

You must provide accurate and current information when creating an account or placing an order.

You are responsible for keeping your login details secure and for activity carried out through your account, except where you are not legally responsible for that activity. Notify us promptly if you suspect unauthorised access.

You must be legally capable of entering into a binding agreement to use the Platform. Where a minor uses the Platform, applicable legal requirements and any necessary involvement of a parent or guardian must be observed.

We may request additional information where reasonably necessary to verify an account, prevent fraud, resolve a dispute or comply with legal obligations.

4. How Retails Food works

Retails Food provides a marketplace through which Customers can discover Vendors and submit food orders.

Depending on availability and location, the Platform may allow Customers to:

Browse restaurant menus and food listings.
Place orders for preparation, delivery or collection.
Pay online or select cash on delivery where that option is available.
Receive order confirmations, payment updates and delivery notifications.
Obtain delivery coordination through independent Delivery Partners.
Submit ratings, reviews or feedback.

Retails Food facilitates interactions between Customers, Vendors and Delivery Partners. Unless expressly stated otherwise, the Vendor is responsible for preparing and supplying the food, while independent Delivery Partners are responsible for performing the delivery services they accept.

Labot Consults Ltd operates the Platform. It does not automatically become the seller of every meal listed by a Vendor or the employer of every independent Delivery Partner merely because an order is placed through Retails Food. The actual responsibilities of each party depend on the transaction, any applicable agreement and the law.

5. Menus, prices and availability

Vendors are responsible for keeping their menu information, descriptions, prices, ingredients and availability accurate.

Food photographs are illustrative unless expressly stated otherwise. Portion sizes, ingredients and presentation may vary.

Items may become unavailable after being listed. If a Vendor cannot fulfil an order, the Customer may be contacted about available options, including cancellation and any applicable refund.

The total payable amount, including any applicable delivery fee, service fee, tax or other charge, will be displayed before the Customer confirms the order.

We may correct genuine pricing or listing errors. If an error materially affects an order already placed, we will take reasonable steps to notify the Customer and arrange an appropriate resolution, including cancellation and refund where applicable.

6. Placing and accepting orders

Submitting an order is a request to purchase the selected items. An automated acknowledgement confirms receipt of the request but does not necessarily mean the Vendor has accepted the order.

Orders may be accepted, rejected or cancelled because of availability, operating hours, delivery limitations, payment problems, suspected fraud or other legitimate operational reasons.

Customers should review their order carefully before confirming it, including the items, quantities, address, contact details, payment method and delivery instructions.

Once food preparation has begun, changes or cancellations may no longer be possible. This does not remove any rights that cannot lawfully be excluded under applicable law.

If an order is rejected or cancelled after payment has been collected, any refund due will be handled in accordance with the applicable refund process and law.

7. Payments

Retails Food accepts online payments only through the payment methods made available at checkout. Cash on delivery is not accepted.

By submitting a payment, you confirm that you are authorised to use the selected payment method. Your order may remain pending until the required payment confirmation is received.

Online payments may be processed through third-party Payment Providers. Payment confirmation, settlement, reversals and refunds may depend on the Payment Provider and relevant financial institution.

If you believe you have been charged incorrectly, charged more than once or charged for an order that was not fulfilled, contact support@retails.com.ng with your order number and relevant transaction details.

Retails Food may receive transaction references, payment status and other payment-related information. Where card or other payment credentials are collected directly by a Payment Provider, that provider’s own terms and privacy policy may also apply.

Customers must not use stolen payment details, engage in payment fraud or attempt to manipulate transactions.

7.1 Online payments

Online payments may be processed through third-party Payment Providers. The payment methods available may change from time to time.

By submitting a payment, you confirm that you are authorised to use the selected payment method.

Payment confirmation, settlement, reversals and refunds may depend on the Payment Provider and relevant financial institution. Customers should not assume that an order is confirmed until the Platform indicates its status or the applicable order confirmation is received.

7.2 Payment security

Retails Food may receive transaction references, payment status and other payment-related information. Where card or other payment credentials are collected directly by a Payment Provider, the provider’s own terms and privacy policy may also apply.

Customers must not use stolen payment details, engage in payment fraud or attempt to manipulate transactions.

8. Order cancellations and refunds

Refund eligibility depends on the circumstances, including whether an order was accepted, whether preparation or delivery has started, whether the order was fulfilled correctly and whether a payment was collected.

A Customer should contact support@retails.com.ng promptly if:

An order is cancelled after online payment.
The same transaction appears to have been charged more than once.
An order is not delivered.
An order contains missing or incorrect items.
Food arrives damaged or appears unsafe.

Where a refund is due, it will ordinarily be returned through the original payment method where reasonably possible. Processing times may depend on the Payment Provider or financial institution.

We will not apply a blanket “no refunds under any circumstances” rule to exclude rights that cannot lawfully be excluded. Nothing in these Terms limits mandatory statutory consumer rights.

Any separate refund or cancellation policy published on the Platform forms part of these Terms to the extent applicable. If there is a conflict, applicable law will prevail.

Separate refund policy: [INSERT LINK IF A SEPARATE REFUND POLICY WILL BE PUBLISHED]

9. Delivery and collection

Retails Food coordinates deliveries through independent Delivery Partners where delivery is available. Delivery is not guaranteed for every Vendor, address or order.

Delivery estimates are provided for guidance and may be affected by traffic, weather, location, Vendor preparation time, demand, security conditions or other circumstances beyond reasonable control.

Customers must provide a correct and accessible delivery address and a working contact number. They should ensure that someone is available to receive the order.

Where necessary, order details and delivery information will be shared with the relevant Delivery Partner to fulfil the delivery.

If a Customer cannot be reached, supplies an incorrect address or is unavailable to receive an order, delivery may be delayed or unsuccessful. Any resulting charge, cancellation or refund will be assessed in light of the circumstances and applicable law.

Where supported, electronic confirmation, a photograph, a delivery code or a signature may be used as proof of delivery.

Customers should report late, missing, incorrectly delivered or damaged orders to support@retails.com.ng as soon as reasonably possible.

10. Food safety, ingredients and allergens

Vendors are responsible for the food they prepare or supply, including its preparation, handling, packaging, ingredients, allergen information and compliance with applicable food safety requirements, subject to the responsibilities imposed on each party by law.

Customers should review the available ingredient and allergen information before ordering. If you have a severe allergy or medical dietary requirement, contact the Vendor directly before placing an order.

Food may be prepared in kitchens that handle multiple ingredients and allergens. Unless expressly confirmed by the Vendor, Retails Food cannot guarantee that a meal is free from a particular allergen or that cross-contact has not occurred.

Do not consume food that appears unsafe or contaminated. Report the concern promptly and provide the relevant order details.

Nothing in these Terms excludes a responsibility or remedy that cannot lawfully be excluded under applicable food safety or consumer protection law.

11. Vendor responsibilities

Vendors using Retails Food must:

Provide accurate business, menu, price and contact information.
Maintain any licences, registrations, permits and approvals required by law.
Prepare, handle and supply food in compliance with applicable food safety and hygiene requirements.
Honour accepted orders or promptly communicate genuine fulfilment problems.
Use Customer information only for appropriate and lawful purposes.
Protect Customer information and comply with applicable data protection requirements.
Avoid misleading listings, fraudulent transactions and unlawful practices.
Comply with their Vendor agreement and applicable Platform rules.

Retails Food may review listings, request information, investigate complaints, restrict listings or suspend a Vendor where reasonably necessary to protect Customers, maintain the Platform or comply with the law.

12. Delivery Partner arrangements

Delivery Partners may operate independently of Labot Consults Ltd. Their engagement, status and responsibilities are governed by the applicable arrangements and law.

Delivery Partners must use order and Customer information only as necessary to carry out authorised delivery activities and meet applicable legal obligations.

We may coordinate orders, communicate delivery instructions and monitor order status to support the delivery process.

If a delivery problem occurs, Retails Food may assist with investigating the issue and coordinating a resolution. This does not remove any responsibility that the law places on Labot Consults Ltd, a Vendor or a Delivery Partner.

13. Customer conduct

You agree not to:

Use the Platform for fraudulent, unlawful or deceptive purposes.
Submit false orders or knowingly provide misleading information.
Abuse, threaten or harass Vendors, Delivery Partners, other Customers or support staff.
Interfere with the security or operation of the Platform.
Attempt unauthorised access to accounts, systems or personal information.
Upload malicious software or content that infringes another person’s rights.
Misuse promotions, referral schemes, discounts or payment facilities.
Publish knowingly false, abusive or unlawful reviews.
Use cash on delivery to facilitate fraud or repeatedly abuse the ordering process.

We may investigate suspected violations and take proportionate action, including cancelling affected orders, restricting accounts or referring suspected unlawful activity to relevant authorities where appropriate.

14. Promotions and discounts

Promotional offers, discounts, vouchers and referral benefits may be subject to separate conditions, including eligibility, validity periods, minimum order values and usage limits.

Unless the applicable offer terms or law provide otherwise, promotional benefits cannot be exchanged for cash or transferred.

We may correct errors, withdraw an offer or restrict suspected abuse, while honouring any legal obligations arising from an offer already accepted.

15. Reviews and user content

Where the Platform allows reviews, ratings, photographs or other user-submitted content, you are responsible for the content you submit.

You must not post unlawful, misleading, defamatory, threatening, discriminatory or infringing material, or disclose another person’s personal information without a lawful basis.

By submitting content, you grant Labot Consults Ltd a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use that content as reasonably necessary to operate, promote and improve Retails Food, subject to applicable law and our Privacy Policy.

You retain ownership of your content. You should not submit content you do not have permission to share.

We may remove or restrict content that breaches these Terms or applicable law. We do not promise to independently verify every review or submission.

16. Intellectual property

The Retails Food name, logo, branding, website design, software and other original Platform materials are owned by or licensed to Labot Consults Ltd or the relevant rights holder.

You may use the Platform for its intended purpose. You must not copy, distribute, modify, reverse engineer or commercially exploit Platform materials except where permitted by law or with the relevant rights holder’s written permission.

Vendor names, logos, photographs and menu content may belong to the relevant Vendors or other rights holders and may only be used as permitted by them and by law.

17. Third-party services

The Platform may rely on third-party services, including Payment Providers, hosting providers, mapping services, communications tools and Delivery Partners.

Those services may have their own terms and privacy policies. Retails Food does not control every aspect of an independent third party’s service. This provision does not exclude any responsibility that Labot Consults Ltd has under applicable law or under its own arrangements.

18. Platform availability and changes

We aim to keep the Platform available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may update, suspend or discontinue features, undertake maintenance, change supported locations or introduce new requirements where reasonably necessary for operational, security, legal or commercial reasons.

Where a material change affects your rights, we will provide notice where required by law.

19. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and liability for fraud or other liability that cannot lawfully be excluded.

Subject to the preceding paragraph, Labot Consults Ltd is not responsible for losses arising solely from circumstances beyond its reasonable control or from a third-party failure for which it is not legally responsible.

To the extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the relevant agreement was formed.

Nothing in this section removes a Vendor’s responsibilities for food or fulfilment, or a Delivery Partner’s responsibilities for delivery, where the law places those responsibilities on them. Nor does it exclude any liability that legally rests with Labot Consults Ltd.

20. Account suspension and termination

You may stop using the Platform at any time. You may request account closure through available account settings or by contacting support@retails.com.ng.

We may suspend or terminate access where there is a reasonable basis to suspect fraud, a serious breach of these Terms, a security risk, unlawful conduct or a legal requirement to do so.

Account closure does not automatically cancel outstanding obligations, resolve pending disputes or require us to erase records that we are legally entitled or required to retain.

21. Privacy

Our collection and use of personal information are explained in the Retails Food Privacy Policy.

Personal information may be shared with relevant Vendors, independent Delivery Partners, Payment Providers and technology service providers where necessary and lawful to provide the services described in that Policy.

Please read the Privacy Policy to understand how we handle account details, delivery information, order history, payment-related information and other personal data.

22. Complaints and dispute resolution

If you have a concern about an order, Vendor, delivery, payment or Platform service, contact support@retails.com.ng and provide your order number and relevant details.

We will make reasonable efforts to review the complaint and seek an appropriate resolution.

Nothing in these Terms prevents a Customer from exercising a statutory right or contacting a relevant regulator or consumer protection authority.

23. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory consumer protection laws that apply to the relevant transaction.

Disputes will be handled by the competent courts or other appropriate dispute resolution bodies with jurisdiction, subject to applicable law.

24. Changes to these Terms

We may update these Terms to reflect changes to our services, business operations, security requirements or legal obligations.

The latest version will be published on the Platform with its effective or last-updated date. Where required by law, we will give notice of material changes or obtain any necessary consent.

Continued use of the Platform after a change takes effect constitutes acceptance only to the extent permitted by applicable law. If you do not agree with a change, you should stop using the affected services.

25. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision does not automatically waive the right to enforce it later.

These Terms, together with any applicable Vendor agreement, checkout terms and policies expressly incorporated into them, govern your use of the Platform.

26. Contact us

For questions, complaints or requests relating to these Terms, contact:

Retails Food
Operated by: Labot Consults Ltd
Website: https://retails.com.ng
Email: support@retails.com.ng
Registered/business address: PLOT 671, NEW SITE ESTATE, FHA LUGBE, ABUJA.
Company registration number: 7813343